Jim Zangara

1944 Whitley Ave Apt 201

Los Angeles, CA 90068

 Qualifications

Solutions-focused, team oriented Information Technology Manager with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support as well as the ability to quickly grasp new technologies.


Experience
West Coast IT Manager / Special Projects Engineer            Feb 2000 – Dec 2009

Premiere Radio Networks                                                     (818) 377-5300

15260 Ventura Blvd suite 400

Sherman Oaks, California 91403

 

Responsible for the over-all support of complex issues related to IT infrastructure including servers and connectivity problems and inquiries.  Quick to respond to critical and complex technical issues escalated from 1st level technical support, systems engineers, managers, customers, corporate IT, Managed Services and end users, via telephone, electronic services, remote management and on-site visits.  Provide technical expertise to other Technical Support Engineers in building personal and professional skill set.   Identify, promote and implement enhancements to products and standard tools.

 

Ø  Contribution to the achievement of corporate and divisional objectives by developing and directing the team responsible for supporting the internal network, users and satellite offices.

Ø  Fully cognizant of security protocols achieving perfect scores on Sarbanes-Oxley Audits

Ø  Maintains current technical knowledge to support rapidly changing technology.

Ø  Led team of engineers/developers to create .NET/SQL based applications for financial systems and audio delivery.

Ø  Translation of complex functional and technical requirements into detailed project plans and schedules

Ø  Ensures the delivery of quality products on-time and on-budget.

Ø  Recruits new talent as required and develop staff skill set to meet enterprise requirements

Ø  Managed technical team of eleven engineers on site and remotely.  Responsible for team performance in desktop support (3), server operations(2), data base administrators(2), asp developers (3), network/SAN(1).

Ø  Led company from single server environment to enterprise architecture with satellite offices and web enabled applications developed in-house.

Ø  Manage and document all aspects of internal network including servers, clusters, switches, routing, backup, Citrix farms, web and FTP sites, as well as desktop deployment and patching

Ø  Oversee external 200 server Datacenter including VPN, WAN, ISDN, Frame Relay, storage clusters, and EMC SAN

Ø  Responsible for a three million dollar annual IT purchasing budget

Ø  Responsible for meeting SLA requirements in operation of sites and services.

 

 

 

Systems Engineer / Operations Manager                           May 1999 – Feb 2000

Automation Partners                                                            (310) 828-4027 CLOSED

2116 Wilshire Blvd. Suite 200                                               

Santa Monica, California 90403

         

Ø  Installed and maintained Microsoft Windows NT networks for various clients.

Ø  Responsible for ensuring network functionality and troubleshooting problem areas as needed.

Ø  Installed and configured network servers utilizing NT Server 4.0, Small Business Servers, and Novell Netware version 3.20

Ø  Maintained and configured Microsoft Exchange servers.

Ø  Familiar with Internet security measures including public and private keys, encryption, Virtual Private Networking, and Firewall technologies.

Ø  Installed and maintained Microsoft Internet Information Server for Automation Partners to access SQL 7.0 database from the World Wide Web.

Ø  Configured client networks for Internet access utilizing various access methods from standard dialup to T1 connections.

Ø  Fully tested client networks for Y2k readiness using a variety of software tools.

Ø  Configured various editions of Norton Antivirus, and various software and hardware firewalls to protect client networks from malicious attacks.

Ø  Quickly learned various custom and off the shelf applications to ensure client functionality.

Ø  Managed technical staff and assigned duties as needed. 

Ø  Interface with clients to determine skills required for optimal project completion.

Ø  Determine requirements and purchase hardware for multi-server installation projects.

Ø  Managed team of six field engineers

 

Director of Operations                                            August 1990 – May 1999

Zangara Dodge                                                         (505) 262-1111 CLOSED

8528 Lomas Blvd. NE

Albuquerque, New Mexico

 

Ø  Responsible for dealership information systems including selection, installation and troubleshooting of networked PC’s, UNIX Server, and design and implementation of dealership Web Site.

Ø  Selected and installed dealership communications system and fully conversant with operations.  Wrote programs for voice mail system. 

Ø  Extensive Project Management experience including design and implementation of IT infrastructure on recent dealership remodel.

Ø  Ensured that all dealership systems were Year 2000 Compliant.

Ø  Assisted in evaluation and selection of primary insurance carrier as well as health insurance carrier and worker’s compensation carrier. 

Ø  Oversaw worker’s compensation to maximize employee productivity and eliminate fraud, and worked with primary carrier to ensure loss control and accident reporting.

Ø  Extensive knowledge of Generally Accepted Accounting Principles.

Ø  Responsible for all aspects of Human Resources including staffing decision making, writing dealership personnel policies and employee handbook. 

Ø  Fully conversant in all EEOC guidelines as well as all New Mexico labor guidelines. 

Ø  Managed all back office employees including clerks and cashiers.  Responsible for employee orientation in all departments.

 

 

 

Certifications/Education

 

Ø  All Microsoft desktop and server operating systems Ø  Cisco CCNP courses	Ø  EEOC Guidelines Ø  University of New Mexico - 2 years	Ø  MCSE+I Ø  CompTia A+

 

 

Community Services

 

Ø  Albuquerque Civic Light Opera Association  –  Member, Board of Directors

Ø  United Way of Central New Mexico –  Member, Fund Distribution Board

Ø  Sigma Phi Epsilon Fraternity New Mexico Alpha Chapter –  Member, Board of Directors

Ø  Volunteer with various organizations to provide computer and management support

References Available upon Request